Effective November 11, 2026
The policy, all of it
- Broken means refunded. If any app, game, tool, or file we sold doesn't work the way it's supposed to, tell us — fixing it is on us (that's the Fix-It Guarantee). If we can't make it work on your device, you get a full refund. There's no deadline on broken.
- Changed your mind. Within 14 days of buying any digital product, ask us and we'll refund it in full. No questions, no exit interview.
- Human Hands job payments. If no worker matches your job, your payment comes back in full, automatically. If you cancel before the work starts, full refund. If the work gets done wrong, we make it right or refund you.
- Trading Post items. If a physical item arrives not as described, send it back and we refund you in full, shipping included.
- Outside sellers on the Arcade. Games from other developers carry this same policy. If a sale is refunded, the developer isn't paid out on it.
- How refunds land. Back to the payment method you used. Processors and banks take 5–10 business days to post it — that's their clock, not ours.
- How to ask. The support page: https://jdawgsindustries.com/support.html — or reply to your receipt email. We read every request ourselves.